Quick Self Help FAQs
Explore our comprehensive FAQs, step-by-step guides, and troubleshooting tips for quick solutions. Your satisfaction is our top priority, and we’re committed to making your online shopping experience seamless and enjoyable.
Support FAQs
We’re here to support your business with comprehensive IT hardware solutions and exceptional customer care. Our services go beyond providing high-quality servers, workstations, and networking equipment—we ensure seamless integration, smooth operations, and ongoing assistance. Enjoy expert consultations to choose the right hardware, professional installation, and proactive maintenance to minimize downtime. Our dedicated support team is available for troubleshooting, upgrades, and warranty services, ensuring your business stays productive and secure. Whether you need technical advice or quick resolutions, we’re committed to helping you succeed. Partner with us for reliable IT hardware and the support your business deserves.
GENERAL QUESTION
What are refurbished laptops and desktops?
Refurbished laptops and desktops are pre-owned devices that have been tested, repaired (if needed), and restored to full functionality. They undergo a rigorous quality check before being resold at a lower price compared to new devices.
How are refurbished products different from used products?
Used products are sold as-is without any repairs or testing. Refurbished products, on the other hand, are professionally inspected, repaired (if needed), cleaned, and tested to meet quality standards before resale.
Do refurbished laptops and desktops come with original accessories?
Refurbished products usually come with essential accessories like chargers and power cables. However, these may be third-party replacements instead of original brand accessories.
Are the software and operating system included?
Yes, all refurbished laptops and desktops come pre-installed with a genuine operating system (Windows/Linux), along with essential drivers.
Are the batteries and chargers covered under warranty?
The 1-year warranty covers hardware defects but does not include battery and charger replacements unless specified. Battery backup may vary as per usage.
WARRANTY AND SUPPORT
What does the 1-year warranty cover?
The 1-year warranty covers manufacturing defects, faulty hardware components, and system malfunctions. It does not cover physical damage, liquid spills, or unauthorized repairs.
How do I claim my warranty?
If you experience any issues, you can contact our support team via email or phone. Our technicians will assist you in troubleshooting, and if required, we will arrange for repairs or replacements as per our warranty policy.
Can I extend the warranty beyond 1 year?
Yes, we offer extended warranty plans at an additional cost. You can choose to extend coverage for up to 2 or 3 years.
ORDERING AND PAYMENT
What does the 1-year warranty cover?
The 1-year warranty covers manufacturing defects, faulty hardware components, and system malfunctions. It does not cover physical damage, liquid spills, or unauthorized repairs.
How do I claim my warranty?
If you experience any issues, you can contact our support team via email or phone. Our technicians will assist you in troubleshooting, and if required, we will arrange for repairs or replacements as per our warranty policy.
Can I extend the warranty beyond 1 year?
Yes, we offer extended warranty plans at an additional cost. You can choose to extend coverage for up to 2 or 3 years.
SHIPPING AND DELIVERY
How long does delivery take?
We offer fast shipping across India, with deliveries taking 3-7 business days depending on your location.
Is there a shipping charge?
Shipping is free for most orders. However, there may be a nominal charge for remote locations or express delivery.
RETURNS AND REFUNDS
What is your return policy?
We offer a 7-day replacement policy if you receive a defective or non-functional product. The product must be returned in its original packaging with all accessories.
How can I request a return or replacement?
You can initiate a return request through your account dashboard or by contacting our support team. Our team will guide you through the return process.
BULK ORDERS AND BUSINESS SOLUTIONS
Do you offer bulk discounts for corporate or institutional purchases?
Yes, we provide special pricing and bulk discounts for businesses, educational institutions, and government organizations. Contact our B2B sales team for a custom quote.
Can I resell your refurbished laptops and desktops?
Yes, we offer a reseller program for bulk buyers. If you're interested in becoming a reseller, reach out to us for pricing and partnership details.